Thank you for shopping with us! We will ship your order within 24 business hours of receiving cleared payment. The free shipping that is offered is for USPS shipping to the US; if you are interested in using UPS or Fed Ex we will calculate your shipping cost and you will need to contact us upon checkout. We do offer international shipping however an additional shipping cost will be added in at checkout(as it costs us more to ship outside of the US). The buyer is also responsible for any additional duties and tariffs that your customs charges upon delivery of your package. You will receive a tracking # when your order ships if you select to enter your email address. If for any reason you would like to return your item that is no problem however please make sure all original tags and packaging are still attached. Please contact us within 14 days of receiving your item for return instructions. Once we receive the return and it is inspected by our return department the refund will be issued for the cost of the item minus our original shipping cost. Please feel free to live chat with us (leave a message if we are offline) or contact us by email at firstname.lastname@example.org.